Comcast pending disconnect - internet problem
I have Comcast triple play (Cable, Internet & Phone) and have been quite satisfied with the service. I was ready to move out of state and called them to schedule a disconnect on a future date (two weeks away) so I have one less thing to worry about in the actual move. The customer service rep. did an excellent job in scheduling and answering my questions about the remainder of the bill (which is refunded by the way). So, after putting down the phone I was in a bliss thinking that went without a glitch.
Well guess what! What she forgot to mention was that by just “scheduling” a disconnect they actually disconnect your internet right at that moment. They stop your internet authorization for the service. My internet stopped working almost instantly after putting down the phone and took me back to the comcast authorization page. Ofcourse, the same account can’t be authorized twice at the same location. So, I called the tech support again and after an hour of transferring and waiting and transferring I finally was able to cancel the scheduled disconnect and that brought the internet back instantly. Something , perhaps, that they should let their customers know while they are scheduling a disconnect.
So folks out there planning to move and thinking of scheduling your service disconnect, keep this in mind - the internet won’t work! So do it a day or so before you leave.
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